We offer a genuine, no-questions-asked refund on your first payment. The Free plan exists so you can evaluate ArbiKey before committing — but if you paid and it wasn't right for you, we'll make it right. This policy sets out exactly when and how refunds apply.
If you upgrade to any paid plan (Solo, Seller, or Scale) and decide within 30 calendar days of that first payment that ArbiKey is not right for you, you are entitled to a full refund of that payment. You do not need to explain your reason. One sentence — even just "it wasn't for me" — is enough.
This guarantee applies once per customer, to the first payment on a paid plan. It does not apply to subsequent renewals.
Renewal payments (monthly or annual) are not automatically refundable. You will have had access to the Service for the entire period already paid for, and we do not refund time already consumed.
To avoid being charged for a renewal, cancel your Subscription before the renewal date. You can do this at any time from within your Account settings. On cancellation, you retain access until the end of the period you have already paid for.
If you purchase an annual plan and cancel within 30 days of the initial payment, you are entitled to a full refund of the annual charge. If you cancel after 30 days, no refund is issued but access continues until the end of the annual period.
If you are a consumer resident in the European Union or the United Kingdom, this Refund Policy is in addition to, and does not affect, any statutory cancellation or refund rights you may have under applicable consumer protection law. In particular, EU consumers have a statutory right of withdrawal of 14 days from the date of purchase of a digital service, unless they have explicitly requested and received access to the service during that period — which they have, as your account is activated immediately upon payment.
For clarity, our 30-day guarantee is broader than the statutory 14-day right and supersedes it in your favour.
Refunds are returned to the original payment method used at the time of purchase. We cannot issue refunds to a different card or bank account. If your original payment method is no longer valid, please contact us and we will work with Paddle to find an appropriate solution.
ArbiKey is billed in Euros (EUR) by Paddle, our merchant of record. Refunds are processed in the same currency as the original charge. Any difference in converted amounts resulting from exchange rate fluctuations between payment and refund is outside our control and is not compensated.
| Scenario | Refundable? | Timeframe |
|---|---|---|
| First payment on Solo, Seller or Scale | Yes — 30-day guarantee | Within 30 days of initial charge |
| Monthly renewal | No | — |
| Annual renewal | No | — |
| Plan upgrade (first payment) | Yes — 30-day guarantee | Within 30 days of initial charge |
| Duplicate charge (error) | Yes | Any time — contact us |
If you believe a charge has been made to your payment method without your authorisation, contact us immediately at billing@arbikey.com and we will investigate. Fraudulent use of the Service may result in immediate account suspension and referral to the relevant authorities.
Refund and billing enquiries: billing@arbikey.com
We aim to respond within 1–2 business days.